To perform refresh, or reset, refer to this link: How to restore, refresh, or reset your PC Tap or click Open System Restore, and follow the prompts. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter Recovery in the search box, tap or click Settings, and then tap or clickĬ. Swipe in from the right edge of the screen, and then tap Search.ī. Method 3: Restore your PC to an earlier point in time.Ī. Refer step 3 from the above link for details. NOTE: After checking the functionality in clean boot, c onfigure Windows to use Normal startup. If it works fine in safe mode, perform clean boot.Ĭlean boot will help us identify if any third party applications or startup items are causing the issue.

Step 1: Refer this link to start the computer in safe mode. Method 2: Start your computer in safe mode and check if the computer freezes. Click on Performance troubleshooter to run the troubleshooter. Now type Performance Troubleshooter in theĭ. Press Windows key + C on your keyboard to show the Charms bar.Ĭ. Method 1: Run the Performance troubleshooter and check if the issue persists.įollow the steps to run the troubleshooter:Ī. Let’s try some steps before performing Refresh or Reset.įollow these methods and check if it fixes the issue. What happens when you try to perform Refresh or Reset? Do you receive nay error messages? Did you receive the windows 8 preinstalled with the computer?ģ. What is the make and model of your computer?Ģ. I would appreciate if you could answer the following question:ġ. I can imagine the inconvenience you have experienced. From your issue description I understand that, you are unable to open any applications and the computer freezes.

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